Effective Date: August 14th, 2025
Last Updated: August 14th, 2025
PathDx Consultant Pathologists (“PathDx”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and safeguard your information when you use our website https://pathdx.co.bw, in line with the requirements of the Data Protection Act, 2024 of Botswana and applicable international standards.
We are PathDx Consultant Pathologists, a medical diagnostics and pathology services provider based in Botswana. We are the “data controller” under the Data Protection Act, 2024, meaning we determine the purposes and means of processing your personal data.
Through forms on our site, you may provide:
Contact/Enquiry Forms: Name, email, phone number, message content, and any details you choose to include.
Appointment Booking Forms: Name, contact details, preferred date/time, service type, and optional health-related notes.
Test Results Request Forms: Name, contact details, patient ID or reference number, and relevant diagnostic details.
Job Application Forms (if applicable): CV, cover letter, education, work history, and supporting documents.
IP address, browser type, operating system, and device type.
Site usage data such as pages viewed and actions taken.
Cookies and similar technologies (see Section 5).
Some forms may collect limited health-related information, considered “special personal data” under the Data Protection Act, 2024. We only collect this with your explicit consent or where necessary to deliver diagnostic services.
Your data is processed strictly for:
Responding to enquiries and providing customer support.
Managing and fulfilling appointments.
Delivering test results securely.
Processing job applications.
Complying with legal and regulatory obligations, including health regulations.
Maintaining website security and improving service delivery.
We process personal data based on:
Consent: Given freely through form submissions or opt-ins.
Contractual necessity: Where processing is required to deliver the services you request.
Legal obligations: To comply with Botswana laws, including the Data Protection Act, 2024, public health regulations, and professional codes.
Legitimate interests: To operate and improve our business, balanced against your rights.
Cookies are used to:
Keep the site functional and remember preferences.
Improve your browsing experience.
Measure site performance.
We provide a cookie consent banner in line with Section 16 of the Data Protection Act, 2024, which requires consent before storing non-essential cookies.
Under the Data Protection Act, 2024 “Storage Limitation” principle:
Form submissions: Retained for a maximum of 24 months unless required longer by law or for service follow-up.
Comments: Stored indefinitely unless deletion is requested.
Medical records: Retained in accordance with Botswana’s health sector laws and professional codes.
We do not sell your data. We may share it with:
Accredited laboratories and healthcare professionals for diagnostic purposes.
IT service providers who maintain our systems.
Regulatory authorities when required under Botswana law.
All third parties are bound by confidentiality and data protection agreements, as required by the Data Protection Act, 2024.
In compliance with the Act’s “Integrity and Confidentiality” principle, we employ:
Encrypted communications for sensitive transmissions.
Access controls restricting personal data to authorised staff.
Secure storage and regular security reviews.
You have the right to:
Access your personal data.
Request correction of inaccurate or incomplete data.
Request deletion of data where there is no legal basis for retention.
Withdraw consent for processing where applicable.
Object to certain types of processing.
Lodge a complaint with the Information and Data Protection Commission (IDPC) in Botswana.
Requests can be made by emailing info@pathdx.co.bw.
We store and process your data within Botswana where possible. If data is transferred internationally (e.g., to cloud hosting providers), it is done in accordance with the cross-border data transfer provisions of the Data Protection Act, 2024, ensuring adequate protection.
Embedded content from third-party sites may collect additional data in line with their own privacy policies. We encourage you to review those policies before interacting with such content.
We may update this policy to reflect changes in law, regulation, or our practices. The updated version will be posted with a revised “Last Updated” date.
If you have any questions about this policy or your rights:
Email: info@pathdx.co.bw
Phone: +267 75 779 535
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